Privacy policy
Effective Date: June 15, 2025
This Privacy Policy explains how CyberGlobalNet LLC (“we,” “our,” or “us”) collects, uses, and protects your personal data when you use our Cybix software-as-a-service (SaaS) platform and related services (collectively, the “Services”).
1. Who We Are
Cybix is a business software platform provided by CyberGlobalNet LLC, based in Maryland, USA. We offer hosted SaaS solutions and related services to businesses. All references to “Cybix” refer to the platform operated by CyberGlobalNet LLC.
2. Information We Collect
We collect the following types of data:
- Account Information: Name, email, business name, billing address
- Payment Information: Handled securely by Stripe or PayPal (we do not store credit card numbers)
- Service Data: Data you enter into the platform, including customer records, files, communications, and transactions
- Usage Data: IP address, browser type, device info, and interaction logs
- Marketing Data: Email preferences, engagement with promotional messages
3. How We Use Your Information
We use your data to:
- Provide, maintain, and improve our Services
- Payment Information: Handled securely by Stripe or PayPal (we do not store credit card numbers)
- Communicate with you about your account and updates
- Send marketing or promotional communications (only if opted-in)
- Comply with legal obligations and enforce our Terms of Service
Note: While we take extensive precautions to protect your data, no system is 100% secure. Use our platform at your own risk.
4. Legal Basis for Processing
We process your information based on:
- Performance of a contract (e.g., access to the SaaS platform)
- Legal obligations
- Legitimate interest (e.g., improving services, preventing fraud)
- Consent (for marketing communications)
5. Who We Share Your Information With
We may share your information with trusted subprocessors and partners to operate our Services, such as payment processors, infrastructure providers, domain registrars, customer service tools, and email communication services.
We may also share information when required by law, to protect our rights, or in connection with a business transfer.
6. Subprocessors
To deliver and support our Services, we use third-party service providers ("subprocessors") that may process data on our behalf. These subprocessors are contractually obligated to protect your data.
Current subprocessors include:
- Liquid Web – Cloud infrastructure and hosting
- Stripe – Payment processing
- PayPal – Payment processing
- Hexonet – Domain registration
- OpenAI – Customer service and chatbot AI
- Twilio – Customer service and communication
- Tawk.to – Live chat customer support
- Aminos.ai– AI-based customer support
- MailerLite – Marketing emails
- Mailgun – Transactional emails
- Cloudflare – Security and performance optimization
- Zapier – Automation platform
7. International Transfers
If you access the Services from outside the USA, your information may be transferred to and processed in the United States. By using our Services, you consent to such transfer.
8. Retention
We retain your data as long as your account is active or as needed to provide services. After cancellation, we delete your SaaS project. Metadata such as business name and account history may be kept for internal business records.
9. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete your data
- Withdraw consent
- Object to processing
- File a complaint with a data protection authority
You can contact support@cybix.us to exercise your rights.
10. Data from Children
We do not knowingly collect data from individuals under 18. If we learn we have collected such data, we will delete it promptly.
11. Changes to this Policy
We may update this Privacy Policy. Updates will be posted here and, when material, we will notify you via email or in-app notice.
12. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at: support@cybix.us
